How can we help?

FAQs

Customer Service

How do I contact Customer Service?

If you have any questions, do not hesitate to contact us on our contact page or by emailing us at info@frenchgolf.com. We are always here to help!

Ordering

How do I know which size I am?

Best way to figure out your size is to click on the size chart link in the product page under the size boxes. Looking for a looser fit? Go a size bigger!

Is there an extra cost on bigger sizes?

No! We believe golf is for everyBODY! Which is why we made French Golf with the everyday golfer in mind. No plus size section here! You shop where everyone shops!

What forms of payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Diner's Club, Interac, PayPal, ShopPay, Apple Pay, Google Pay Bancontact, iDeal.

Do you offer a military discount?

We absolutely do! We love our troops! Go ahead and email info@frenchgolf.com for your code!

Can I edit or cancel my order?

When an order is placed it is immediately sent to our fulfillment center where they work effortlessly to make sure those orders get out in a timely manner! Because of this it is hard to adjust orders once they are placed. If your order must be changed or cancelled, please email info@frenchgolf.com as soon as possible and we will do our best to fulfill your request!

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For more info click here

How do I track my order?

Once your order is shipped, you will receive an email confirmation containing the tracking information!

How long will it take for my order to arrive?

We are just as excited as you are for you to receive your items, our fulfillment center is working hard to process orders as quickly as possible. 

After your order has been shipped, delivery time is based on your selected shipping method: Economy 6-8 business days, UPS 1-3 business days. (excluding weekends and holidays)

Once your order has been placed, you will receive an email notification with tracking info. Note that we cannot be responsible for delays in shipping once picked up by the carrier.

Do you ship internationally?

We do offer international shipping! We just ask that you are responsible for any applicable duties, taxes, or fees.

Returns & Exchanges

What is your return policy?

Returns & Exchanges will be accepted within 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method or receive store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Want more info? click here.

How do I return/exchange my item?

AnswerNeed to return or exchange? No problem! All returns & exchanges are processed online and easy to navigate. To begin, please have your order number associated with the order ready and click here.

How long will it take for my return to be processed?

Your return will be processed within 24-48 hours once the package has been delivered back to us (excluding weekends and holidays). You will also receive an email confirmation, please reach out toinfo@frenchgolf.com if you have any questions!

Miscellaneous

Do you sell wholesale?

While we pride ourselves on having a digital store front, we are huge fans of all the pro shops and retailers looking to spread golf to everyBODY!

If you are a buyer ready to stock your store with some French Golf Gear, contact us!

info@frenchgolf.com

Can I purchase a gift card?

Please reach out to info@frenchgolf.com for more information about purchasing a gift card!

How can I stay up to date with restocks and new products?

Best way to get updates is through our emails. You will receive product updates, future sale details, promo codes and exclusive offers. Just sign up at the bottom of the page by entering your email!

Still don't have an answer to your question?

Click the Contact Us button below and we will get back to you as soon as possible!

Enjoy your round & Go French Yourself!